Shangri-La Kuala Lumpur

Absolutely outstanding! My recent stay at the Shangri-La Kuala Lumpur was nothing short of exceptional, and it exceeded all my expectations in every possible way. From the moment I arrived, I was greeted with warm smiles and impeccable service that set the tone for an unforgettable experience. The location of the Shangri-La is ideal, nestled in the heart of the city yet offering a serene escape from the hustle and bustle. The lush, beautifully landscaped gardens provide a tranquil oasis that makes you feel like you're in a paradise within a city. The grandeur of the lobby, with its elegant decor and sophisticated ambiance, immediately captivates you and hints at the luxury that awaits. The rooms are spacious, impeccably clean, and furnished with a perfect blend of modern amenities and classic elegance. My room offered breathtaking views of the Kuala Lumpur skyline, which was particularly mesmerizing at night. The bed was incredibly comfortable, ensuring a restful night's sleep, and the bathroom was a haven of luxury with its marble finishes and high-end toiletries. Dining at the Shangri-La is a gastronomic delight. The variety of restaurants and the quality of the food are simply outstanding. From the sumptuous breakfast buffet at Lemon Garden, featuring an extensive array of international and local delicacies, to the exquisite Japanese cuisine at Zipangu and the fine dining experience at Lafite, every meal was a culinary adventure. The attention to detail, the presentation of the dishes, and the flavors were impeccable. The hotel's facilities are equally impressive. The fitness center is well-equipped with state-of-the-art machines, and the pool area is a perfect spot to relax and unwind. The spa deserves special mention; the treatments were incredibly rejuvenating, and the therapists were skilled and attentive, ensuring a truly relaxing experience. What truly sets the Shangri-La Kuala Lumpur apart is the exceptional service.

The hotel is grandiose. The room furniture and layout is well thought out and very functional. The location suited us perfectly, close to public transport but also in walking distance to key city attractions. The hotel staff are extremely helpful and welcoming . The breakfast is sensational, the options in terms of options and quality are second to none

A reliable gem in the heart of KL Shangri-La Kuala Lumpur may show its age in some areas, but it more than makes up for it with its unbeatable location, exceptional staff, and seamless experience. Everything just works-from check-in to housekeeping, the service is efficient and genuinely welcoming. While some of the dining options could use an update, the overall quality and comfort keep me coming back. Easily one of the best choices in the area.

We had a really lovely stay with our two young kids. The room was nice and the staff were lovely and helpful. Breakfast was incredible and lounge was appreciated. We liked that there was a lifeguard at the pool.

Wow! Beautiful hotel in a fantastic location within walking distance of the Petronas Twin Towers. The staff here were incredibly welcoming, friendly and helpful. The hotel agreed to store some luggage for us when we travelled internally and had a reduced luggage allowance and immediately located the left luggage when we returned for a second stay. The buffet breakfast and dinner options were extensive and delicious. The club horizon lounge service also exceeded our expectations and the fantastic suite that we stayed in on the 28th floor offered incredible views of the city. We will definitely be looking to stay at the Shangri La when we return to Kuala Lumpur in the future!